The Board of Management wish to bring the Revised Parental Complaints Procedure to the attention of all parents. This was agreed between all the education partners in December 2023.  The revised procedure came into effect on January 1st 2024.  This provides parents and teachers with a structured and agreed format with which to seek resolution to grievances and complaints which can arise, from time to time, in schools. Based on the principles of fair procedures, the intention at each stage of the procedure is to provide a format for both parties to explore a resolution at the earliest opportunity.